Privacy Policy

1. Introduction

Corvane Works ("we", "us", "our") operates a watch repair and documentation workshop at 41 Jalan Sultan Idris Shah, 30000 Ipoh, Perak, Malaysia. This Privacy Policy describes how we collect, use, and protect personal information submitted to us through our website at corvanew.cyou or provided directly at our workshop.

We are committed to handling your personal data with care and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our website or submitting an enquiry, you agree to the practices described in this policy.

For questions about this policy, contact us at [email protected].

2. Data We Collect

We collect only the information needed to respond to your enquiry or carry out the agreed workshop service. This may include:

• Your name and contact details (email address, telephone number)
• Descriptions of watch pieces you submit for service or documentation
• Correspondence related to an ongoing or completed service
• Information automatically collected through the website, including cookies and browsing data (see Section 5)

We do not collect payment card details directly. If payment is processed electronically, it is handled by a third-party payment provider whose own privacy policy applies.

Legal basis for processing: We process personal data on the basis of your consent (when you submit an enquiry form), contractual necessity (when carrying out a service you have agreed to), and legitimate interest (for improving the website and responding to communications).

Retention: Enquiry correspondence and service records are retained for up to five years to support any follow-up questions about completed work. Website analytics data is retained for up to 26 months.

3. How We Use Your Data

• To respond to enquiries about our watch repair and documentation services
• To carry out the service you have requested and maintain a record of that work
• To communicate with you about progress, findings, or changes to agreed scope during a service
• To improve the content and functionality of this website
• To comply with legal obligations as required under Malaysian law

We do not sell, rent, or trade your personal data. We do not use your contact details for unsolicited marketing. If we wish to contact you about a new service or update, we will ask for your consent separately.

We may share data with third-party service providers who support our website or operations (for example, web hosting, analytics, or email delivery services). These parties are required to handle your data securely and only for the purposes we specify.

4. Data Protection Measures

We take reasonable technical and organisational steps to protect your personal data:

• Enquiry data is transmitted over HTTPS (encrypted connection)
• Workshop service records are held in a closed, access-controlled log
• Access to contact details is limited to the workshop personnel who need it to carry out or communicate about your service
• In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authority as required by law

No online transmission or storage system is entirely without risk. If you have concerns about a particular data matter, please contact us directly.

5. Cookies

Our website uses cookies to understand how visitors interact with it. You may accept or decline cookie categories when the consent notice is displayed on your first visit.

• Essential cookies: Required for the site to function. Cannot be disabled.
• Analytics cookies: Used to understand page usage and visitor behaviour. Optional.
• Preference cookies: Used to remember settings across visits. Optional.

For full details, see our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing based on consent, at any time
• Request that we stop processing your data for direct marketing purposes
• Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time, and in any event within 21 days.

7. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we have inadvertently done so, we will delete that data promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. We recommend reviewing this page periodically. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

10. Contact

Data Controller: Corvane Works

41 Jalan Sultan Idris Shah, 30000 Ipoh, Perak, Malaysia

Email: [email protected]

Telephone: +60 5 2417 8362